Frequently Asked Questions - OLD
What payment methods do you accept?
We accept most major debit and credit cards along with paypal.
I've made a mistake with my order, what can I do?
If you have made a mistake with your order, the best thing to do is to contact us as soon as possible, if your order hasn't been dispatched yet we should be able to rectify this because it gets shipped however if it has been shipped you can always send it back to us and we can sort it out from there! If you have any issues please contact us at email@example.com
How long should it take for my order to get to me?
All orders placed before 2pm will be shipped same day. Although we can't control the postage service the typical delivery times are as follows:
First Class:1 Working Day
Second Class: 2-3 Working Days
Europe - 3-5 Working Days
USA/Canada - 5-7 Working Days
Rest of the World - 5-7 Working Days
All orders are shipped using Royal Mail https://www3.royalmail.com/track-your-item
WILL I BE ABLE TO TRACK MY ORDER ONCE YOU HAVE SENT IT?
Yes you will be able to tracking your order using the Royal Mail tracker which can be found HERE
We offer a variety of different delivery options, as outlined below.
DHL Express Deliver : Offers full tracking, and worldwide delivery in 2-3 days. You can find their tracking service HERE
Standard Delivery : Your order will not be tracked. If you email us asking where you package is, unfortunately we will not be able to help you.
Tracked: We recommend this for your order as you will be able to track exactly where you parcel is
Tracked + Signed : Offers full tracking and also requires a signature upon receipt. Please note we can not send these orders to any PO boxes.
How do i return an item?
Here at Swift Attire we pride ourselves on customer satisfaction. That is why if you have an issue with anything to do with your order please get in touch with us via Twitter, Facebook, Instagram or Email and we will rectify the situation as quickly as possible.
At Swift Attire we offer a 30 day money back guarantee with all our orders so don't panic if you haven't returned your item in 14 days as standard we are still willing to accept your item back and help you solve the situation.
We are so sure you will love our items even if you have worn them we are still willing to offer a 30 day money back guarantee as we know you won't be returning them!
How can I exchange an item?
If you want to exchange an item as it isn't the right colour, size etc that you thought it would be then please get straight in contact with us and we will help you get this resolved.